Frequently Asked Questions
Everything you need to know about our collections and services.
What is the standard delivery timeframe for orders?
Standard UK delivery typically takes 2-3 working days. International shipping times vary by destination, generally arriving within 5-7 working days via our tracked courier service.
What is your return policy for online purchases?
We accept returns on unworn, unwashed items with original tags attached within 28 days of receipt. Please include the original dispatch note to ensure a smooth refund process.
How can I track the status of my shipment?
Once your order has been dispatched, you will receive an email containing a unique tracking number and a link to the courier's website to monitor your delivery.
Which payment methods do you accept?
We accept all major credit and debit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
Do you offer a repair service for Margaret Howell garments?
We take pride in the longevity of our clothing. While we do not have a centralized repair department, we can provide spare buttons or fabric swatches where available to assist with maintenance.
Can I return an online order to a physical Margaret Howell store?
Yes, online orders can be returned to our standalone shops for an exchange or a refund, provided you bring your original order confirmation and the items are in sellable condition.